FAQs

Frequently Asked Questions

Q: What is the length of the silk?
A: Standard length is 42 cm.

Q: Can I request a specific silk length?
A: Absolutely. Please include your preferred length when placing your order.

Q: What silk thread colours are available?
A: Grey or Cinnamon threads are recommended, but Black, Red, or Nude can also be requested.

Q: What materials are used for bracelets if not silk?
A: Depending on the design, we use either a durable cord or a hand-plaited cord.

Q: Can all charms be purchased as both a necklace and a bracelet?
A: Some designs may vary. Please enquire for availability.

Q: Do you offer international delivery?
A: Yes, we ship internationally via the postal service.

Q: How should I care for my jewellery?
A: Avoid direct contact with body lotions, shower gels, and perfumes, as these can dull the charm and wear down the silk thread over time.

Q: Can the silk thread be substituted with a sterling silver chain?
A: Yes. All designs are available on sterling silver or plated sterling silver chains at an additional cost. Please enquire.

Q: What should I do if my jewellery breaks?
A: Breakages are rare, but if it occurs within 3 months of purchase, please contact admin@symbolsonsilk.co.za to arrange a repair or replacement.