Frequently Asked Questions
Q: What is the length of the silk?
Q: Can lengths of silk be specified?
A: Absolutely, please send a special request including the preferred length when you place your order.
Q: What colour silk threads are available?
A: Although Grey or Cinnamon silk threads are recommended, you may request a black, red or nude silk thread.
Q: What is used for the bracelets if not silk?
A: Depending on the design, either a durable cord or hand plaited cord is attached.
Q: Are all the charms suitable for purchase as a Necklace and a Bracelet?
A: Please enquire.
Q: Do you deliver internationally?
A: Yes, via the postal service.
Q: What care needs to be taken of my design?
A: Avoid direct contact with body lotions, shower gels and perfumes – such items may dull your charm and will result in wear and tear on the silk thread.
Q: Can the silk thread be substituted with a sterling silver chain?
A: All designs are available on a sterling silver or plated sterling silver chain at an additional cost – please enquire.
Q: Should a breakage occur, what must I do?
A: Although a breakage is unlikely, should this occur within 3 months of purchase, please contact: firstname.lastname@example.org to arrange repair / replacement.